Shipping & Payment

All the items are carefully packed to avoid any damage when shipping.
As we would like to be eco-friendly we may use recycled papers, cardboard, etc as long as the items are safe and properly warpped with good care.

Handling Time
We will deliver your items within 5 days after receipt of payment.

Shipping method
We use following shipping methods of Japanese Post Office

 SAL(Surface Air Lifted) with insurance and tracking
   Cheapest economical shipping by air with insurance (up to $50) and tracking
   Estimated Delivery Time
    1~2 weeks to Asia, 3 weeks to North America and Europe, 4 weeks to South America and Africa

 AIR (Air Freight) with insurance and tracking
   Air freight with insurance (up to $50) and tracking
   Estimated Delivery Time
    5~7 days to Asia, 1 week to North America and Europe, 10 days to South America and Africa

   Fastest Air freight with full insurance and full tracking
   Estimated Delivery Time
    3 days to Asia, 5 days to North America and Europe, 5~7 days to South America and Africa

 ※ Each shipping (SAL, AIR, EMS) method might take more time than usual around Christmas and around New Year because of increase of shipment from Japan

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the Customer’s responsibility.

We are not liable for any losses, damages, costs, or expenses incurred by the Customer or any third party resulting, whether directly or indirectly, from the use of the product unless otherwise stipulated in the Terms or such damages are attributable to the JLINK.

On receiving if a item has been broken or damaged, please notify us by e-mail attaching pictures of the boken parts.
We take care and process the insurance claim.

We accept returns for the exchange of faulty items within 30 days as long as you have the original receipt and warranty received at the time of purchase.
We do not accept the return of change-of-mind purchases and when the product has been used, damaged and broken or the product package has been opened by the Customer.
Returnable products must be returned within 7 days from the date on which the Customer informed the reason for the return.

We use PayPal for payment.
PayPal is the biggest online payment system used in more than 190 countries.
You can use any credit card (Master Card, VISA, American Express, etc) and your payment is sent without sharing financial information such as credit number.
All the information is automatically sent with a high level of data encryption in PayPal.
PayPal never shares your financial information with or sells it to merchants.
We connect official PayPal website only when your payment is confirmed for your security.
You can also do your shopping even if you don’t register membership here.